Faq

Our Location
- 24 Rotoiti Street, Johnsonville, Wellington, New Zealand
- hello@beautybrands.co.nz
- (04) 461-6244
How can I identify my skin type?
Determining your skin type is essential for a tailored skincare routine. Observe whether your skin feels oily, dry, or balanced after cleansing. Local experts at Beauty Brands recommend a simple patch test to better understand your skin’s needs—an approach that works well in New Zealand’s varied climate.
What ingredients should I avoid if I have sensitive skin?
For sensitive skin, avoid harsh chemicals, synthetic fragrances, and alcohol-based formulas. Beauty Brands carefully selects natural ingredients like aloe vera, chamomile, and green tea extract to soothe and protect delicate skin.
Are Beauty Brands products truly natural and organic?
We are committed to natural beauty by sourcing high-quality, sustainable ingredients. While not every product is 100% organic, our formulations emphasize purity and eco-friendly practices. Beauty Brands ensures that our ingredients meet strict standards for safety and efficacy—ideal for customers who value natural skincare in New Zealand.
How does Beauty Brands support sustainable beauty practices in New Zealand?
Sustainability is at the core of our mission. We use eco-friendly packaging, source locally when possible, and partner with suppliers who prioritize environmental responsibility. Our efforts help reduce our carbon footprint and align with New Zealand’s growing trend toward sustainable, ethical beauty products.
Do you offer discounts or special promotions on your products?
Yes, Beauty Brands frequently features seasonal promotions and exclusive discounts. Subscribe to our newsletter and follow us on social media to receive the latest deals, new product launches, and beauty tips. We’re dedicated to providing value and quality to the New Zealand beauty community.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer service team immediately. Orders are processed quickly, but we strive to accommodate changes in line with our shipping guidelines. Our team is here to ensure your experience with Beauty Brands is smooth and customer-focused.
How will I receive my order if I’m located in New Zealand?
Once your order is confirmed, it is dispatched via trusted local courier services to ensure timely delivery. You will receive tracking details to monitor your shipment from our warehouse to your doorstep. Beauty Brands is committed to a reliable, hassle-free delivery experience across New Zealand.